Stages in the Life of an Order

Once an order is placed by the customer , it undergoes various stages till it is delivered to the customer .The various states of an order  from the time of order placement till the delivery to customer  is known as Forward Process .

Order States: Forward Process

Pending Acknowledgement

Pending Acknowledgement
In this state, the seller receives the order request. The seller can check the availability of inventory one last time before accepting the order.

Pending Shipment
In this state, the seller has accepted the order. The order is yet to be packed.

Pending Shipment
Shipment created

Shipment Created
In this state the courier and the Waybill number is assigned to the order. And the merchant can download the packing slips.

To Request pickup
At this state the merchant has downloaded the packing slip and packed the shipments, further merchant can download the Manifest to raise pickup request.
For same day pick up the merchant required to generate manifest as per below-mentioned timings-
For DROPSHIP-Before 12 noon

To Request pickup
Pickup awaited

Pickup Awaited
The order is to be picked from the merchant.

Shipped
The order is shipped and is in-transit to the customer’s location.

Shipped
Delivered

Delivered
In this state the delivery partner delivers the product to the customer.

The various states of an order  from the time a return is requested by the customer till  the delivery to the merchant  is known as Reverse Process.

Order States: Reverse Process

Return Requested

Return Requested
In this stage, the customer has raised a return request for the order. It begins the return flow.

Return Rejected
The return request of the customer has been rejected as it does not fulfill our predefined standard norms for return approval or due to on ground operational/customer issue.

Return Rejected
Return Accepted

Return Accepted
The return request is accepted at this stage and the reverse courier and tracking number is assigned to Paytm Mall’s associated courier partner. If customer’s area is not serviceable by the associated courier partners, it is to be self-shipped by the customer himself.

Return Picked
In this stage the return has been picked by the assigned courier and the seller gets the intimation for the same via email.

Return Picked
Received at RPC

Received at RPC
In this stage the shipment goes to Paytm Mall’s RPC center and quality check is done by our QC agents before sending to the merchant.

Shipped From RPC
This stage occurs once the product has passed the quality checks at the assigned RPC and has been dispatched to the Seller.

Shipped From RPC
Liquidated

Liquidated
If the shipment is marked failed by QC agent, the payout for the shipment is given to the merchant and the shipment is sent to the liquidation process.

Return Delivered
Once the parcel gets delivered back to the Seller, the status/ stage changes to Return Delivered. This marks the end of the reverse order flow.

Return Delivered