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Stages in the Life of an Order

Once an order is placed by the customer, it undergoes various stages till it is delivered to the customer .The various states of an order  from the time of order placement till the delivery to customer  is known as Forward Process .

Order States: Forward Process

Pending Acknowledgement
Pending Acknowledgement

In this state, the seller receives the order request. The seller can check the availability of inventory one last time before accepting the order.

Pending Shipment
Pending Shipment

In this state, the seller has accepted the order. The order is yet to be packed.

Shipment created
Shipment Created

In this state the courier and the Waybill number is assigned to the order. And the merchant can download the packing slips.

To Request pickup
To Request pickup

At this state the merchant has downloaded the packing slip and packed the shipments, further merchant can download the Manifest to raise pickup request.
For same day pick up the merchant required to generate manifest as per below-mentioned timings-
For DROPSHIP-Before 12 noon

Pickup awaited
Pickup Awaited

The order is to be picked from the merchant.

Shipped
Shipped

The order is shipped and is in-transit to the customer’s location.

Delivered
Delivered

In this state the delivery partner delivers the product to the customer.

The various states of an order  from the time a return is requested by the customer till  the delivery to the merchant  is known as Reverse Process.

Order States: Reverse Process

Return Requested
Return Requested

In this stage, the customer has raised a return request for the order. It begins the return flow.

Return Rejected
Return Rejected

The return request of the customer has been rejected as it does not fulfill our predefined standard norms for return approval or due to on ground operational/customer issue.

Return Accepted
Return Accepted

The return request is accepted at this stage and the reverse courier and tracking number is assigned to Paytm Mall’s associated courier partner. If customer’s area is not serviceable by the associated courier partners, it is to be self-shipped by the customer himself.

Return Picked
Return Picked

In this stage the return has been picked by the assigned courier and the seller gets the intimation for the same via email.

Received at RPC
Received at RPC

In this stage the shipment goes to Paytm Mall’s RPC center and quality check is done by our QC agents before sending to the merchant.

Shipped From RPC
Shipped From RPC

This stage occurs once the product has passed the quality checks at the assigned RPC and has been dispatched to the Seller.

Liquidated
Liquidated

If the shipment is marked failed by QC agent, the payout for the shipment is given to the merchant and the shipment is sent to the liquidation process.

Return Delivered
Return Delivered

Once the parcel gets delivered back to the Seller, the status/ stage changes to Return Delivered. This marks the end of the reverse order flow.