Terms and Conditions (T&C)
Part – A
  1. This Offer is sponsored, organized and administered by VIP Industries Limited a company (herein after “VIP”)incorporated as per provisions of Companies Act, 1956 (as amended from time to time) having its corporate office at DGP House, 5th Floor, 88-C, Old Prabhadevi Road, Mumbai- 400 025 through Paytm E-commerce Private Limited, a Company which owns and operates an online market place on the website located at the URL ‘www.paytmmall.com’ and ‘Paytmmall’ mobile application, and partly operates on license basis, on website located at the URL ‘www.paytm.com’ and ‘Paytm’ mobile application, Paytm IVR and Paytm WAP and is having its registered office at 1st Floor, Devika Tower, Nehru Place, New Delhi – 110019 and corporate office at B-121, Sector 5, Noida, UP 201301. For clarity and brevity Paytm E-commerce Private Limited is hereinafter referred to as “Paytm”.
  2. By participating in this Offer, You (hereinafter referred to as “Participant (s)”) agree to be legally bound by and abide by the Terms & Conditions stated herein (T&C). Participant(s) confirm and acknowledge that Participant(s) has read, understood and unconditionally agree to accept these T&C. If Participant (s) does not agree to these T&C, please do not participate in this Offer. Paytm reserves the right to amend, modify, change, add or terminate these T&C or discontinue this Offer without any further notice.
  3. This Offer is valid from 29th April, 2017, at 00:01hours till 4th May, 2017 at 23:59:59 hours hereinafter referred to as “Offer Period”.
  4. This Offer shall not be clubbed/used in conjunction/alongside any prevailing offer/Offers/promotion running on Paytm Platform. The Participants are eligible for the cash back Offer / promo codes running on the Paytm Platform.
  5. Buy Products “Skybags Backpacks” from Paytm platform (paytm.com, www.paytmmall.com, Paytm mall application or Paytm Mobile Application) during the Offer Period to become eligible for participation in this Offer and get a chance to win the Justin Bieber- The Purpose World Tour in India concert passes. Product means the items/goods listed sold by the merchant(s) for the said Offer.
  6. Out of all the eligible participants, Paytm will pick a maximum of 1 (One) participant as winner selected on random basis. The winner will win 2 (Two) General Audience passes for Justin Bieber- The Purpose World Tour in India concert
    that is scheduled to be held on 10th May 2017 at DY Patil Stadium, Navi Mumbai.
  7. The Passes shall be valid for a single entry at the Justin Bieber – The Purpose World Tour in India concert at DY Patil Stadium, Navi Mumbai only.
  8. The Offer is only valid for “Qualified & Completed Orders”, which shall mean:
    1. Buy any “Skybags backpacks” placed under this Offer Period to be eligible for winning in this Offer.
    2. Those orders which have been paid for well in advance/ pre-paid orders and such orders that are neither categorized as cancelled/ altered/ complained/ replaced/ returned by the Participant(s) placing the order or the Seller/Merchant, nor have been categorized as unexecuted.
    3. The Participant will not be able to cancel/return/exchange the Order at any point of time under any circumstance, after qualifying as Winner.
  9. Under this Offer, all qualified orders shall be eligible to win two general audience passes for Justin Bieber concert. Total 1 (One) winner will be selected during this Offer Period who will win 2 (Two) passes for general audience stand.
  10. All results are final and binding and no further questions, complaints or explanations will be entertained or provided and at any time Paytm shall not be responsible.
  11. The winner shall be given only 2 (Two) general audience passes for the Justin Bieber Concert at DY Patil Stadium, Navi Mumbai, and all other expenses relating to travelling, boarding, lodging, eating, drinking etc. shall be borne by the winner only. VIP and Paytm shall not be liable to make any such payment/costs of whatsoever nature.
  12. Offer is being made purely on a “best effort” basis and is valid for a limited period only. VIP and Paytm reserve its absolute right to withdraw and/or alter any of the terms and conditions of the Offer at any time without prior notice.
  13. The passes can neither be exchanged for any other gift/product or cash or cash equivalent nor can be transferred to any other person.
  14. Gratification/s (Prize):
    • 1 (One) winner will win 2 (Two) General Audience passes for Justin Bieber- The Purpose World Tour in India concert that is scheduled to be held on 10th May 2017 at DY Patil Stadium, Navi Mumbai .
    • No duplicate pass will be issued in case of lost or misplaced or mutilated.
    • This Offer is valid only on the Skybags brand backpacks.
    • The concert passes are non-cashable, non-negotiable and not extendable.
    • The winners once confirmed by Paytm shall be contacted by VIP and the concert passes shall be made available to him/her at the nearest VIP store/lounge, where he/she needs to show the original invoice (Customer Copy) of the purchase made at Paytm platform for this Offer.
  15. Winner/s will be notified by Paytm on their registered Mobile Number/E-mail registered on Paytm Platform to inform about the gratification and further process of claiming the gratification.
  16. Eligibility for claiming the gratification/s: To be eligible to claim the gratification/s under the Offer, the winner/s must have a valid Paytm KYC verified account (as per RBI guidelines). If the Paytm account is not KYC verified, the winner must submit documents for KYC and get his/her account KYC verified before claiming the gratification. It is further stated that all gratification/s must be claimed by the winner/s, along with the documents (if applicable) specified herein below within the specified timelines issued by Paytm from time to time, failing which the gratification/s shall not be provided. The documents required to be submitted along with the claim by the winner/s include the following (the document list*):
    • Address proof (Voter ID / Driving License / Passport/electricity bill not older than 3 months /Telephone bill not older than 3 months etc)
    • Photo Id proof (Aadhar Card / Passport/Voter ID/Driving License etc)
    • One passport size photo (Mandatory)
    • Postpaid bill (for postpaid user) (additional document)
    • PAN card copy – self-attested (Mandatory)
    • Letter of compliance with rules and regulations and declarations in the format as may be required by the Organizers or applicable laws.

    *(The document list is only inclusive and not exhaustive and can change as per the requirements of Law or Paytm representatives to which effect intimation shall be provided).

    *Pan Card shall be mandatory in all the cases.

    *If the winner fails to comply the above-mentioned requirement, his right to win the prize shall be forfeited.

  17. VIP shall only provide the Passes to the winner/s after compliance with Clause 16.
  18. VIP reserves the right, at any time, without prior notice, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
  19. In case of any dispute or differences arising between the guest(s) /customer(s) or any other parties and Justin Bieber Concert 2017 the same shall not be referred to Paytm and in case of any dispute Company shall not be the
    party to the dispute in connection with this offer and shall not be liable to any
    guest(s)/customer(s) or any other party.
  20. A company is not responsible for any loss, damage or injury to the winner or any other person arising from entering the contest or winning the prize or during their visit to Justin Bieber Concert 2017.
  21. In the case of Queries, Participants can call VIP Customer Care number +91 22 28791936 or can email us their experience at feedback@vipbags.com.
  22. Employees of Paytm (including their family members) and of their group companies, affiliate or associate companies, shall not be eligible for any of the gratifications under this Contest. In case it comes to the knowledge of Paytm that any winner is an employee of Paytm or their family member, Paytm reserves the right to forfeit the gratification. Further, to participate in the contest the participant needs to have registered Paytm account.
Part B – Other Terms & Conditions:
  1. The participation in the Offer is open only for the Indian citizens of 18 years of age or above, provided they are Paytm Registered Users in India. The residents of the state of Tamil Nadu and wherever else prohibited by Law, shall not be entitled to participate in this Offer.
  2. By buying this Offer, Participant(s) have given us the right to use your name, photograph and other personal details for the purpose of this contest including announcing your name as an eligible participant on social media, Paytm platform, or in any other public domain.
  3. By buying this offer, customer(s) consent to the following information available on Paytm platform and their concerned vendors and/or published or otherwise communicated to in any media that Paytm may deem fit, for the purpose of winner’s announcement: name, mobile phone number, score and/or photograph. Paytm may, at their sole discretion, choose not to disclose the identity of the selected winner(s) to other participants unless expressly mentioned herein. The participants also consent to the information being shared by Paytm with its affiliates and service providers and to the information being processed and stored in the servers of Paytm or its service providers, inside or outside India.
  4. Participant(s) acknowledge and agree that all copyright and trademarks and all other intellectual property rights in the App content, Website and all material or content related to the Offer shall remain, at all times, owned by Paytm and/or their respective owners. All material and content contained in Paytm Platform is made available for Participant’s personal and non-commercial use only. Any other use of the material/ content on Paytm Platform and/ or any information disseminated by SMS or any other means of communication are strictly prohibited.
  5. Subject to any applicable law (a) All warranties of any kind whatsoever, whether express or implied, are hereby expressly DISCLAIMED including, but not limited to, meeting of the participant’s requirements or aspirations, timeliness, security, the results or reliability of the Contest, delay in sending or receiving the SMS for participating in the Contest, delay in time taken or recorded for answering a question under the tie-breaker process, or the delivery, quality, quantity, merchantability, fitness for use or non-infringement in respect of any goods, services, benefits or awards acquired or obtained through the Contest or any transactions effected through the Contest; (b) The participant expressly agree that his/her participation in the Contest is at his/her sole risk and is governed by the T&C herein; and (c) No advice or information whether by representations, oral, written or pictorial derived from the platforms including but not limited to websites/ SMS, shall be construed to mean the giving of any warranty of any kind.
  6. The gratification(s) under this Offer is/are neither assignable nor transferable under any circumstances unless specifically provided hereunder. All the gratifications shall be subject to T&C as may be applicable to specific gratification and shall have to be duly complied with by the winner(s).
  7. The gratification(s) to the winner(s) shall be given subject to compliance with all applicable statutory legislations, processes and formalities in connection with the gratification(s) and on the production of all such documents/papers as may be required by Paytm before accepting the delivery of the gratification. Any failure on the part of the winner(s) to comply with directions issued by Paytm for claim of gratification shall entitle Paytm to forfeit the gratification(s) or roll the gratification over to the next eligible winner(s), at their sole discretion.
  8. Any Participant(s) providing any incorrect information or concealing/withholding any information from VIP/Paytm with intent to participate and/or be chosen as the winner(s) of the Offer will automatically be disqualified from participating in it and being chosen as the winner(s) of the different categories of gratification. Such act of providing incorrect information or concealing/withholding any information, including without limitation incorrect declaration of information relating to name, age, identity, address, domicile, contact number etc. by the Participant(s) or dispute with platform shall entitle Paytm to disqualify him/her without any further intimation.
  9. The Participant(s) and VIP shall indemnify and keep indemnified Paytm and their officers, directors, employees, customers, affiliates and agents harmless from and against any and all claims, losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which Paytm may incur, pay or become responsible for as a result of breach or alleged breach of the representations or obligations of the Participant(s) under the T&C hereunder, any failure by the Participant(s) to comply with applicable law and any third party claim in respect of misuse of any information of a third party. Paytm shall have the right to defend themselves, pursuant to this Clause, at the cost of the Participant(s). Paytm or their respective affiliates shall not be responsible for any direct, indirect, incidental, special, punitive or consequential damages, including loss of profits, incurred by the winner(s) or any third party, in connection with the Offer.
  10. All incidental costs, taxes or levies related to the gratification(s), if any, shall be exclusively borne by the winner(s) / VIP, including but not limited to TDS, gift tax (if any), Insurance and any other taxes applicable by the Central, State or Municipal government. The participant/s who have won the gratifications have to make their own arrangements for travel, accommodation to claim the gratification (if applicable); Paytm shall not be responsible for the same or any cost of travel and accommodation incurred by any of them.
  11. The participants and Winner(s) hereby irrevocably authorize Paytm and its owners, affiliates, subsidiaries, associates to use the data gathered during and/or after the Contest in respect of the Participant (including but not limited to name and photograph) in any of its communications including marketing promotions and advertisements. By participating in the contest, participant/s confirms to waive the applicability of rules and regulations of the National Do Not Call Registry and agrees to receive updates and promotional messages / SMS / Email / Call for current and future contests from Paytm.
  12. This Contest is subject to force majeure circumstances including without limitation, floods, natural disasters, war, an act of terror, political unrests, technical snags, an act of God, change of laws or any circumstance beyond the reasonable control of Paytm (“Force Majeure Event”). Paytm shall not be liable for any delay or adverse effect caused to this Contest thereunder as a result of a Force Majeure Event. VIP shall intimate the suspension of Contest caused as a result of such Force Majeure Event to the participants within a reasonable time.
  13. This Offer is subject to guidelines/ directions issued by any competent authority from time to time.
  14. Paytm shall not be responsible for any claims arising out of technical failures before, during of the Offer or after the completion including but not limited to any technical failures in the mobile connectivity, delay in sending or receiving the SMS for participating in the Offer, delay in time recorded, any action that has been initiated, actioned or completed through his/her mobile phones, failure of servers or the failure to provide the correct score updates or any failures arising out of technical snags or resultant inability of the listener for participation.
  15. VIP and Paytm reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Offer or any part thereof including the eligibility criteria, the T&C and gratification at their sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Participant(s).
  16. Failure by Paytm to enforce any of their rights at any stage does not constitute a waiver of those rights. Further, Paytm shall assign any of its rights within the Offer to any party without prior intimation to Participant(s).
  17. Paytm does not make any commitment, express or implied to respond to any feedback, suggestion and/or queries of the Participant(s).
  18. The winner/s understand and agree that Paytm, its officers, directors, employees, customers, affiliates and agents shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal loss or injury that may be suffered (including loss of life), to a winner and/or any third party, directly or indirectly, by use or non-use of the gratification/s.
  19. Apart from the entitlement to the Prize, the winners or their legal heirs/ successors/ representative will have no other rights or claims against Paytm, its owners and affiliates, Maximum aggregate liability of Paytm shall not exceed value of the concerned prize in case of any dispute, in pursuance to the terms and conditions herein.
  20. By participating in this Offer, Participant(s) have given us the right to use their names, photographs and other personal details for the purpose of this Offer including announcing names as eligible Participant(s) on social media, Paytm Platform, or in public domain. The Participant (s) and winner(s) hereby irrevocably authorize Paytm and its affiliates, subsidiaries, associates to use the data gathered during and/or after the Offer in respect of the Participant (s)/winner(s) in any of communications including but not limited to marketing/advertising promotions along with or without Paytm’s brand.
  21. The winner(s) understand and agree that acceptance of the Prize by them, constitutes grant of permission to the facilitators to click photographs of the winner and use the winner’s names, photograph, preferences (likes and dislikes), voice and comments for advertising and promotional purposes in any media worldwide, only for the purposes of advertising and trade without any additional compensation whatsoever to the winners. The participant/winner hereby provides his/ her irrevocable consent for sharing /submission of his/her personal information to Paytm, and subsequent use by Paytm of such information for lawful purposes as per its discretion.
  22. Post winner(s) declaration and completion of their announcement and further process as the case may be if Paytm finds that the declared winner(s) are ineligible/ disqualified then VIP and Paytm reserves the right to declare the correct winner(s) again and cancel the gratification of winner(s) declared earlier.
  23. Participant(s) acknowledge and agree that all copyright and trademarks and all other intellectual property rights in the App content, Website and all material or content related to the Offer shall remain, at all times, owned by Paytm and/or their respective owners. All material and content contained in Paytm Platform is made available for Participant’s personal and non-commercial use only. Any other use of the material/ content on Paytm Platform and/ or any information disseminated by SMS or any other means of communication are strictly prohibited.
  24. There will be no cash alternative to a winner(s) beyond the stated gratification/s.
  25. The liability of VIP and Paytm shall not exceed a value of the concerned prize in any case/dispute.
  26. The winner/s understand and agree that Paytm shall not be liable for anything but not limited to quality constraints/ usage constraints/ value deterioration issues/ timely delivery issues that may arise within the gratification/s provided since it is a third party product/service, to which effect, Paytm is only a facilitator and not the actual product/service provider since such responsibility is of individual merchants.
  27. The T&C mentioned in this Offer is the extension of Paytm policies/terms and conditions, mentioned on the Paytm Platform. In the case of any conflict, these T & C shall prevail.
  28. VIP reserves the right of declaring the winner(s) on the basis of terms stated herein and no questions whatsoever in this regard will be entertained and VIPdiscretion will be final and binding.
  29. Any dispute arising out of this Offer and terms & conditions of this contest shall be attempted to be resolved amicably through negotiations with the VIP Representative. In the event amicable settlement fails, the dispute shall be referred to mediation, the venue of mediation shall be at Mumbai.
  30. These Terms and Conditions are subject to Indian laws and the exclusive jurisdiction of the Courts in Mumbai.