| Fee Name |
Definition |
Fee details |
| Marketplace Commission |
It is a fee charged per order for the use of Paytm Mall marketplace |
Varies as per product category |
| Payment Gateway Charges |
These are the charges levied on authorizing payments on Paytm Mall. |
2.7% of Selling Price |
| Logistic Charges |
These are the charges levied on orders shipped to customers. These are charged as per the pre-defined weight slabs.
|
| Gold |
| 1. For Dropship Orders (non FC fulfilled) |
| Air Mode |
|
|
Reverse Shipping Charges |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| 0-500gm |
₹ 34 |
₹ 43 |
₹ 62 |
|
0-500gm |
₹ 59 |
₹ 62 |
₹ 76 |
| Additional 500gm (Upto 1kg) |
₹ 23 |
₹ 22 |
₹ 36 |
|
Additional 500 gms |
₹ 33 |
₹ 33 |
₹ 42 |
| Additional per 500gm |
₹ 29 |
₹ 32 |
₹ 55 |
|
|
|
|
|
| Surface Mode |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| Upto first 1 kg |
₹ 41 |
₹ 56 |
₹ 74 |
|
Upto first 1 kg |
₹ 72 |
₹ 81 |
₹ 99 |
| Upto first 2 kg |
₹ 56 |
₹ 69 |
₹ 95 |
|
Upto first 2 kg |
₹ 86 |
₹ 99 |
₹ 124 |
| Upto first 3 kg |
₹ 68 |
₹ 90 |
₹ 117 |
|
Upto first 3 kg |
₹ 95 |
₹ 119 |
₹ 149 |
| Additional 3-5 kg (charge per Kg) |
₹ 15 |
₹ 22 |
₹ 32 |
|
Additional 3-5 kg (charge per Kg) |
₹ 14 |
₹ 22 |
₹ 32 |
| Additional 5-10 kg (charge per Kg) |
₹ 14 |
₹ 13 |
₹ 29 |
|
Additional 5-10 kg (charge per Kg) |
₹ 20 |
₹ 22 |
₹ 31 |
| Additional 10-30 kg (charge per Kg) |
₹ 10 |
₹ 12 |
₹ 24 |
|
Additional 10-30 kg (charge per Kg) |
₹ 14 |
₹ 17 |
₹ 28 |
| Additional 30-60 kg (charge per Kg) |
₹ 10 |
₹ 12 |
₹ 24 |
|
Additional 30-60 kg (charge per Kg) |
₹ 12 |
₹ 15 |
₹ 27 |
| ₹ 9 |
₹ 8 |
₹ 24 |
|
₹ 11 |
₹ 14 |
₹ 27 |
| 2. For FC-fulfilled orders |
| Air Mode |
| Forward Shipping Charges |
|
Reverse Shipping Charges |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| 0-500gm |
₹ 32 |
₹ 41 |
₹ 59 |
|
0-500gm |
₹ 59 |
₹ 62 |
₹ 76 |
| Additional 500gm (Upto 1kg) |
₹ 22 |
₹ 21 |
₹ 34 |
|
Additional 500 gms |
₹ 30 |
₹ 30 |
₹ 38 |
| Additional per 500gm |
₹ 27 |
₹ 31 |
₹ 51 |
|
|
|
|
|
| Surface Mode |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| Upto first 1 kg |
₹ 40 |
₹ 53 |
₹ 70 |
|
Upto first 1 kg |
₹ 72 |
₹ 81 |
₹ 99 |
| Upto first 2 kg |
₹ 53 |
₹ 66 |
₹ 90 |
|
Upto first 2 kg |
₹ 86 |
₹ 99 |
₹ 124 |
| Upto first 3 kg |
₹ 64 |
₹ 86 |
₹ 112 |
|
Upto first 3 kg |
₹ 95 |
₹ 119 |
₹ 149 |
| Additional 3-5 kg (charge per Kg) |
₹ 14 |
₹ 21 |
₹ 30 |
|
Additional 3-5 kg (charge per Kg) |
₹ 14 |
₹ 22 |
₹ 32 |
| Additional 5-10 kg (charge per Kg) |
₹ 14 |
₹ 12 |
₹ 27 |
|
Additional 5-10 kg (charge per Kg) |
₹ 20 |
₹ 22 |
₹ 31 |
| Additional 10-30 kg (charge per Kg) |
₹ 9 |
₹ 11 |
₹ 23 |
|
Additional 10-30 kg (charge per Kg) |
₹ 14 |
₹ 17 |
₹ 28 |
| Additional 30-60 kg (charge per Kg) |
₹ 9 |
₹ 11 |
₹ 23 |
|
Additional 30-60 kg (charge per Kg) |
₹ 12 |
₹ 15 |
₹ 27 |
| ₹ 9 |
₹ 8 |
₹ 23 |
|
₹ 11 |
₹ 14 |
₹ 27 |
|
| Silver |
| 1. For Dropship Orders (non FC fulfilled) |
| Air Mode |
| Forward Shipping Charges |
|
Reverse Shipping Charges |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| 0-500gm |
₹ 36 |
₹ 46 |
₹ 66 |
|
0-500gm |
₹ 62 |
₹ 66 |
₹ 80 |
| Additional 500gm (Upto 1kg) |
₹ 25 |
₹ 23 |
₹ 38 |
|
Additional 500 gms |
₹ 31 |
₹ 31 |
₹ 40 |
| Additional per 500gm |
₹ 30 |
₹ 33 |
₹ 58 |
|
|
|
|
|
| Surface Mode |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| Upto first 1 kg |
₹ 44 |
₹ 59 |
₹ 78 |
|
Upto first 1 kg |
₹ 76 |
₹ 86 |
₹ 105 |
| Upto first 2 kg |
₹ 59 |
₹ 73 |
₹ 100 |
|
Upto first 2 kg |
₹ 90 |
₹ 105 |
₹ 131 |
| Upto first 3 kg |
₹ 71 |
₹ 95 |
₹ 124 |
|
Upto first 3 kg |
₹ 100 |
₹ 125 |
₹ 157 |
| Additional 3-5 kg (charge per Kg) |
₹ 16 |
₹ 23 |
₹ 33 |
|
Additional 3-5 kg (charge per Kg) |
₹ 14 |
₹ 23 |
₹ 34 |
| Additional 5-10 kg (charge per Kg) |
₹ 15 |
₹ 13 |
₹ 30 |
|
Additional 5-10 kg (charge per Kg) |
₹ 21 |
₹ 23 |
₹ 32 |
| Additional 10-30 kg (charge per Kg) |
₹ 10 |
₹ 12 |
₹ 26 |
|
Additional 10-30 kg (charge per Kg) |
₹ 14 |
₹ 18 |
₹ 29 |
| Additional 30-60 kg (charge per Kg) |
₹ 10 |
₹ 12 |
₹ 26 |
|
Additional 30-60 kg (charge per Kg) |
₹ 12 |
₹ 16 |
₹ 29 |
| ₹ 10 |
₹ 9 |
₹ 26 |
|
₹ 11 |
₹ 14 |
₹ 29 |
| 2. For FC-fulfilled orders |
| Air Mode |
| Forward Shipping Charges |
|
Reverse Shipping Charges |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| 0-500gm |
₹ 34 |
₹ 44 |
₹ 63 |
|
0-500gm |
₹ 62 |
₹ 66 |
₹ 80 |
| Additional 500gm (Upto 1kg) |
₹ 23 |
₹ 22 |
₹ 36 |
|
Additional 500 gms |
₹ 31 |
₹ 31 |
₹ 40 |
| Additional per 500gm |
₹ 29 |
₹ 32 |
₹ 54 |
|
|
|
|
|
| Surface Mode |
| Weight Slab |
Local |
Zonal |
National |
|
Weight Slab |
Local |
Zonal |
National |
| Upto first 1 kg |
₹ 42 |
₹ 56 |
₹ 74 |
|
Upto first 1 kg |
₹ 76 |
₹ 86 |
₹ 105 |
| Upto first 2 kg |
₹ 56 |
₹ 69 |
₹ 95 |
|
Upto first 2 kg |
₹ 90 |
₹ 105 |
₹ 131 |
| Upto first 3 kg |
₹ 67 |
₹ 90 |
₹ 118 |
|
Upto first 3 kg |
₹ 100 |
₹ 125 |
₹ 157 |
| Additional 3-5 kg (charge per Kg) |
₹ 15 |
₹ 22 |
₹ 31 |
|
Additional 3-5 kg (charge per Kg) |
₹ 14 |
₹ 23 |
₹ 34 |
| Additional 5-10 kg (charge per Kg) |
₹ 14 |
₹ 12 |
₹ 29 |
|
Additional 5-10 kg (charge per Kg) |
₹ 21 |
₹ 23 |
₹ 32 |
| Additional 10-30 kg (charge per Kg) |
₹ 10 |
₹ 11 |
₹ 25 |
|
Additional 10-30 kg (charge per Kg) |
₹ 14 |
₹ 18 |
₹ 29 |
| Additional 30-60 kg (charge per Kg) |
₹ 10 |
₹ 11 |
₹ 25 |
|
Additional 30-60 kg (charge per Kg) |
₹ 12 |
₹ 16 |
₹ 29 |
| ₹ 10 |
₹ 9 |
₹ 25 |
|
₹ 11 |
₹ 14 |
₹ 29 |
|
| Bronze |
|
1. For Dropship Orders (non FC fulfilled)
|
|
Air Mode
|
|
Forward Shipping Charges
|
Reverse Shipping Charges
|
|
Weight Slab
|
Local
|
Zonal
|
National
|
Weight Slab
|
Local
|
Zonal
|
National
|
|
0-500 gm
|
₹38
|
₹48
|
₹69
|
0-500 gm
|
₹65
|
₹69
|
₹84
|
|
Additional 500 gm (Up to 1kg)
|
₹26
|
₹24
|
₹40
|
Additional 500 gms
|
₹33
|
₹33
|
₹42
|
|
Additional per 500 gm
|
₹32
|
₹35
|
₹61
|
|
Surface Mode
|
|
Forward Shipping Charges
|
Reverse Shipping Charges
|
|
Weight Slab
|
Local
|
Zonal
|
National
|
Weight Slab
|
Local
|
Zonal
|
National
|
|
Up to first 1 kg
|
₹46
|
₹62
|
₹82
|
Up to first 1 kg
|
₹80
|
₹90
|
₹110
|
|
Up to first 2 kgs
|
₹62
|
₹77
|
₹105
|
Up to first 2 kgs
|
₹95
|
₹110
|
₹138
|
|
Up to first 3 kgs
|
₹75
|
₹100
|
₹130
|
Up to first 3 kgs
|
₹105
|
₹132
|
₹165
|
|
Additional 3-5 kgs (Charge per kg)
|
₹17
|
₹24
|
₹35
|
Additional 3-5 kgs (Charge per kg)
|
₹15
|
₹24
|
₹36
|
|
Additional 5-10 kgs (Charge per kg)
|
₹16
|
₹14
|
₹32
|
Additional 5-10 kgs (Charge per kg)
|
₹22
|
₹24
|
₹34
|
|
Additional 10-30 kgs (Charge per kg)
|
₹11
|
₹13
|
₹27
|
Additional 10-30 kgs (Charge per kg)
|
₹15
|
₹19
|
₹31
|
|
Additional 30-60 kgs (Charge per kg)
|
₹11
|
₹13
|
₹27
|
Additional 30-60 kgs (Charge per kg)
|
₹13
|
₹17
|
₹30
|
|
Additional >60 kgs (Charge per kg)
|
₹10
|
₹9
|
₹27
|
Additional > 60 kgs (Charge per kg)
|
₹12
|
₹15
|
₹30
|
|
2. For FC-fulfilled orders
|
|
Air Mode
|
|
Forward Shipping Charges
|
Reverse Shipping Charges
|
|
Weight Slab
|
Local
|
Zonal
|
National
|
Weight Slab
|
Local
|
Zonal
|
National
|
|
0-500 gm
|
₹36
|
₹46
|
₹66
|
0-500 gm
|
₹65
|
₹69
|
₹84
|
|
Additional 500 gm (Up to 1kg)
|
₹24
|
₹23
|
₹38
|
Additional 500 gms
|
₹33
|
₹33
|
₹42
|
|
Additional per 500 gm
|
₹30
|
₹34
|
₹57
|
|
Surface Mode
|
|
Forward Shipping Charges
|
Reverse Shipping Charges
|
|
Weight Slab
|
Local
|
Zonal
|
National
|
Weight Slab
|
Local
|
Zonal
|
National
|
|
Up to first 1 kg
|
₹44
|
₹59
|
₹78
|
Up to first 1 kg
|
₹80
|
₹90
|
₹110
|
|
Up to first 2 kgs
|
₹59
|
₹73
|
₹100
|
Up to first 2 kgs
|
₹95
|
₹110
|
₹138
|
|
Up to first 3 kgs
|
₹71
|
₹95
|
₹124
|
Up to first 3 kgs
|
₹105
|
₹132
|
₹165
|
|
Additional 3-5 kgs (Charge per kg)
|
₹16
|
₹23
|
₹33
|
Additional 3-5 kgs (Charge per kg)
|
₹15
|
₹24
|
₹36
|
|
Additional 5-10 kgs (Charge per kg)
|
₹15
|
₹13
|
₹30
|
Additional 5-10 kgs (Charge per kg)
|
₹22
|
₹24
|
₹34
|
|
Additional 10-30 kgs (Charge per kg)
|
₹10
|
₹12
|
₹26
|
Additional 10-30 kgs (Charge per kg)
|
₹15
|
₹19
|
₹31
|
|
Additional 30-60 kgs (Charge per kg)
|
₹10
|
₹12
|
₹26
|
Additional 30-60 kgs (Charge per kg)
|
₹13
|
₹17
|
₹30
|
|
Additional >60 kgs (Charge per kg)
|
₹10
|
₹9
|
₹26
|
Additional > 60 kgs (Charge per kg)
|
₹12
|
₹15
|
₹30
|
|
|
| TCS |
It is a Govt.-authorized Tax that is deducted from your payout and deposited to the govt. |
1% of the base price
Base price = Selling price – applicable GST on the product |
| TDS |
Tax deducted at source (TDS) u/s 194-O mandates e-commerce companies to deduct TDS on sales of goods and services through their platform. This will be effective from 1 October 2020. The rate of TDS applicable will be 0.75% ( of the base selling price) from October 1 2020 to 31 March 2021 and will be 1% ( of the base selling price) post 31st March 2021. However, in cases wherein the PAN is unavailable or invalid, TDS at 5% will be applicable. For more details, click here. |
0.75% of the base price
Base price = Selling price – applicable GST on the product |
| Fixed Closing Fee |
This fee is charged on every successful sale on Paytm Mall’s marketplace platform that is successfully delivered to a customer. This fee does not apply to orders that are returned or canceled and varies based on the product price range. |
| Price Range |
Fee |
| 0-500 |
₹ 2 |
| 501-2000 |
₹ 5 |
| 2001-5000 |
₹ 10 |
| Above 5000 |
₹ 15 |
|
| Example |
Final Payout on a Delivered order (Application of above-mentioned charges) |
| Payout calculation |
Example: Product- Men’s T-shirt |
| Selling price |
₹ 1000 |
| (-) Marketplace commission (eg. 12.43%) |
₹ 124.3 (12.43% *1000) |
| (-) Payment gateway fee @2.7% |
₹ 27 (2.7%*1000) |
| (-) Logistic charges |
₹ 38 (500 grams) |
| (-) Fixed closing fee (as per product price) |
₹ 5 |
| (-) GST@ 18% |
₹ 34.97 [18%*(124.3+27+38+5)] |
| (-) TCS (1%) on base price |
₹ 9 [1%*(Selling price- applicable GST on the product)] |
| (-) TDS (0.75%) on base price |
₹ 6.7 [0.75%*(Selling price- applicable GST on the product)] |
| Final Payout |
₹ 755.03 [1000-(124.3+27+38+5+34.97+9+6.7)] |
|
| Return Charges: Customer Return |
Policy for an order returned by a customer whose refund has to be processed (applicable to all types of customer-returned orders). |
| Fee Type |
Forward Leg |
Reverse Leg |
Remarks |
| Commission |
Charged |
Reversed |
|
| Shipping Fee |
Charged |
– |
|
| Shipping Fee |
– |
Reversed |
For RTO cases |
| – |
Not Reversed |
For DTO cases |
| Payment Gateway Charges |
Forward PG Charged |
Fwd PG reversed |
For RTO cases |
| Forward PG Charged |
Charged |
For DTO cases |
| TCS Deductions |
Charged |
Adjusted with next order |
|
| TDS Deductions |
Charged |
Adjusted with next order |
|
| Fixed Closing Fee |
Charged |
Reversed |
|
|
| Reverse Logistic Charges |
These are the charges levied on orders that are returned to you. Returns that are requested from the customer’s end as per the return policy. Such Orders are called Return After Delivery ( Or DTO). These are calculated basis of the pre-defined weight slabs of the product. |
| Weight |
Local |
Zonal |
National |
| Air |
| Up to 500 grams |
₹ 65 |
₹ 69 |
₹ 84 |
| Additional per 500 grams |
₹ 33 |
₹ 33 |
₹ 42 |
| Surface |
| Up to first 1 Kg |
₹ 80 |
₹ 90 |
₹ 110 |
| Up to first 2 Kg |
₹ 95 |
₹ 110 |
₹ 138 |
| Up to first 3 Kg |
₹ 105 |
₹ 132 |
₹ 165 |
| Additional 3 to 5 Kg (charge per kg) |
₹ 15 |
₹ 24 |
₹ 36 |
| Additional 5 to 10 Kg (charge per kg) |
₹ 22 |
₹ 24 |
₹ 34 |
| Additional 10 to 30 Kg (charge per kg) |
₹ 15 |
₹ 19 |
₹ 31 |
| Additional 30 to 60 Kg (charge per kg) |
₹ 13 |
₹ 17 |
₹ 30 |
| Additional kg > 60 Kg (charge per kg) |
₹ 12 |
₹ 15 |
₹ 30 |
|
| Example |
Amount to be recovered in case of a Returned order. Applicable only to DTO orders
(Application of total reverse charges on a Returned order) |
| Payout calculation |
Example : Product- Men’s T-shirt |
| Selling price |
₹ 1000 |
| (-) Payment gateway fee @2.7% + GST |
₹ 31.86 (PG charges : 27 + GST : 4.86) |
| (-) Logistic charges + GST (eg. 500gms) |
₹ 44.84 (Logistics charges : 38 + GST : 6.84) |
| (-) Reverse logistics charges+ GST (eg. 500 gm) |
₹ 76.7 (Reverse Logistics charges : 65 + GST : 11.7) |
| Amount to be recovered* |
₹ -153.4 (-31.86-44.84-76.7) |
Paytm Mall will be recovering any payout if paid to you from our end. |
| Return Charges: Replacement* |
Policy for an order requiring a replacement product to be delivered to the customer. |
| Fee Type |
Forward Leg |
Reverse Leg |
Replacement |
| Commission |
Charged |
Not Reversed |
Not Charged |
| Shipping Fee (Forward) |
Charged |
– |
Charged |
| Shipping Fee (Reverse) |
– |
Charged |
– |
| Payment Gateway Charges |
Charged |
Not Reversed |
Not Charged |
| TCS Deductions |
Charged |
Not Reversed |
Not Charged |
| TDS Deductions |
Charged |
Not Reversed |
Not Charged |
| Fixed Closing Fee |
Charged |
Not Reversed |
Not Charged |
|
| Example |
Final payout in case of a Replacement order
(Application of all charges levied on a Replacement order) |
| Payout calculation |
Example : Product- Men’s T-shirt |
| Selling price |
₹ 1000 |
| (-) Marketplace commission (eg. 12.43%) |
₹ 124.3 (12.43% *1000) |
| (-) Payment gateway fee @2.7% |
₹ 27 (2.7%*1000) |
| (-) Logistic charges (eg. 500 gm) |
₹ 38 |
| (-) Fixed Closing Fee (as per product price) |
₹ 5 |
| (-) GST@ 18% |
₹ 34.97 [18%*(124.3+27+38+5)] |
| (-) TCS (1%) on base price |
₹ 9 [1%*(Selling price- applicable GST on the product)] |
| (-) TDS (0.75%) on base price |
₹ 6.7 [0.75%*(Selling price- applicable GST on the product)] |
| Expected Payout |
₹ 755.03 [1000-(124.3+27+38+5+34.97+9+6.7)] |
| (-) Reverse Logistics charges + GST (eg. 500 gm) |
₹ 76.7 (Reverse Logistics charges : 65 + GST : 11.7) |
| (-)Forward Logistics Charges (Replacement) + GST (eg. 500 gm) |
₹ 44.84 (Forward Logistics charges : 38 + GST : 6.84) |
| Final Payout |
₹ 633.49 [755.03-(76.7+44.84)] |
|
| Cancellation and/or SLA breach penalty (if applicable) |
Penalties levied on you in case of order cancellation and/or breach of the SLA |
Cancellation penalty – 7%* of Selling Price
SLA breach penalty – 3%* of Selling Price
(minimum penalty amount = Rs. 35*)
*excluding taxes |
