The penal action that Paytm Mall is authorised to take in case a Seller is found to be committing fraud or using unfair means to gain proceeds from Paytm Mall.
|Acts constituting breach of Contract / Law||Penal Provisions|
|Self-Ordering / Seller Buyer Collusion||
|Dispatch / Delivery of Empty Box or product of lesser value or other product than the ordered||
|Selling of spurious / fake / duplicate Product||
|Penalty for SLA breaches & Cancellations by seller||Penalty = [10% of selling price],|
|Penalty post SLA is breached & if order is Auto-Cancelled
| Penalty [calculated on Selling price]
Penalty = [10% SLA breach + 10% cancellation ]
If any seller is found to be involved in heinous malpractices / unfair trade practices / gross violation of contract, ‘Paytm Mall’ may impose/deduct penalty of Rs. 10 Crores or an amount equivalent to annual Marketplace GMV, whichever is higher as damages from such Seller and forthwith terminate the Agreement without assigning any reason thereof. Adding on, SLA breach & Cancellation penalty is not applicable to offline, international, cars & bikes & FC aligned sellers.