Merchant penalties

The penal action that Paytm Mall is authorised to take in case a Seller is found to be committing fraud or using unfair means to gain proceeds from Paytm Mall.

 Acts constituting breach of Contract / Law  Penal Provisions**
Self-Ordering / Seller Buyer Collusion
  • Penalty imposed will be = 3*GMV + cash back + 15000/(Litigation expenses)
Dispatch / Delivery of Empty Box or product of lesser value or other product than the ordered
  • Penalty imposed will be = GMV + Cashback + 15000/ (Litigation expenses)
Selling of spurious / fake / duplicate Product
  • Penalty imposed will be = GMV + Cashback + 15000/ (Litigation expenses)
MRP issues
  • Penalty imposed will be = GMV + Cashback + 15000/ (Litigation expenses)
Penalty for SLA breaches         Penalty = [3% of selling price],
Penalty for Seller Cancellation         Penalty = [7% of selling price],
Penalty post-SLA is breached & if the order is Auto-Cancelled

 

      Penalty [calculated on Selling price]

Penalty = [3% SLA breach + 7% cancellation ]

Remember: The minimum penalty amount will be Rs. 35 on both SLA Breaches and Cancellations by the Seller.

**These charges are exclusive of taxes.

Note:
If any seller is found to be involved in heinous malpractices / unfair trade practices / gross violation of contract, ‘Paytm Mall’ may impose/deduct penalty of Rs. 10 Crores or an amount equivalent to annual Marketplace GMV, whichever is higher as damages from such Seller and forthwith terminate the Agreement without assigning any reason thereof. Adding on, SLA breach & Cancellation penalty is not applicable to offline, international, cars & bikes & FC aligned sellers.