Everything you ever need to know about Paytm Mall Fulfillment Centers is explained below.

What is a Fulfillment Center?

Fulfillment Centers also referred to as FCs is a facility where merchants can keep their products in a sort of warehouse to make the order process simpler. That warehouse will not belong to you or Paytm Mall.

All you need to do is transfer your stock to a FC and leave the order processing to a FC partner. A FC will receive the orders, will pack and ship the products to the end customer on your behalf.

Why would you need to use a Fulfillment Center?

As a seller, you could face several hurdles that a FC may be able to make easier for you to overcome. Let’s have a look at some of them:

  • Have the potential but are constricted by bandwidth
    You may be getting a lot of orders. And have the potential to service them [products readily available]. However, due to bandwidth constraints aren’t being able to service as many orders as you would like to. This is where an FC steps in.
  • Operational overheads
    Managing manpower, ensuring guidelines are adhered to in terms of packaging can be a painstaking process when you have a large number of orders to service. In that case, the FC takes care of all of this for you.
  • Improvement in SLAs & customer experience
    Since the FC consists of a team of experts, they are fully equipped to handle order more efficiently. This results in faster deliveries and in turn improve your buyers’ experience. Also, this will increase your rating as a seller and will help in establishing a trust with your buyers. Trust results to increase in sales.
  • Avoid penalties for delays in order processing
    A FC has the capacity to process an order within 4 hours and have it ready for dispatch. This saves you from being penalized for delay in processing orders.
  • Risk of returns
    Since your orders are thoroughly cross-checked before sending out, the possibility of shipping out wrong size/ product reduces. Hence, returns also see a drastic drop. This saves you a lot of trouble to have to go through the entire return process.
  • Coordination with multiple courier partners
    Avoid confusion and leave the coordination with several courier partners to the FC. They will track and coordinate with multiple one at the same time. That way you have time to concentrate on bigger things.

How to opt for new GST registration in any State for FC?

Process for obtaining new GST registration (along with APOB details)

In case any dealer wishes to obtain new GST registration in any State, then an application is required to be filed online. The dealer must have a principal place of business (PPOB) in such state for GST registration. Application is required to be filed online in Form GST REG-01 along with relevant details and supporting documents, which include incorporation/ registration certificate, proof of principal place of business, authorization letter, a copy of bank statement etc. Details of APOB may also be mentioned in the application. The application will then be verified by the GST officials. In case the application is found to be in order, then registration certificate in Form GST REG-06 is issued. The process of new GST registration generally gets completed within 7 working days.

APOB amendment process (where the dealer already has GST registration in the respective state)

In case the dealer already has GST registration in a State, then a separate application is required to be filed online for APOB addition. Application is required to be filed in Form GST REG-14 within 15 days along with supporting documents (e.g., Utility Bill, Rent Agreement etc). The application would be verified by GST officer within 15 days of filing the application. In case any query is raised by GST officials, then reply will need to be filed within 7 days. If the officer is satisfied, then order in Form GST REG-15 will be issued by the officer approving the amendment. In case the officer is not satisfied or no reply is filed to the query raised by the officer, then the application may be rejected by the officer.
However, the online amendment process is yet to be operational on GST web portal.

How to start using a Fulfillment Center?


How are orders handled on my behalf?


How to ensure seamless order processing with the help of a Fulfillment Center? 

  • Inform FC directly about SKU’s to be stocked
    You need to map your entire catalogue with the FC partner for the process to begin.
  • Generate Stock Transfer Note (STN) for FC as per the agreed format
    When sending goods to the FC, you need to send a Stock Transfer Note (STN) to FC one day prior dispatching goods. This will contain details of the quality of products and other specs which you wish to send to the FC.
  • Pickup returned products from the FC
    This is in the case of products that are in no condition to be added back to your inventory, once returned by a customer. You need to pick up the products returned to the FC within 7 days. Post this, the FC will ship the products out to you and the courier charges will have to be borne by you.


Fulfillment Center Fees:

Terms & Conditions:

  1. Procurement cost of transfer of material from Seller to a FC location is INR 7.00 per kg per trip.
  2. All the packaging material cost has been included above. Please note poly bags & tapes, are charged separately.
  3. Storage Fee –
    • The storage cost is chargeable after 24 hours of GRN-Goods receipt notes
    • Storage fee is calculated on FIFO model (First In First Out)
  4. Weight category is determined as per actual or volumetric weight of the shipment whichever is higher.
  5. All pre-delivery returns will be accepted by FC irrespective of the condition and will have to undergo Quality Check (QC).
  6. Low Product Value will cover – Pendrives, CDs, Data / Memory cards, Screen guards/covers.
  7. Above commercials are not valid for white Goods like a refrigerator, washing Machine, television, microwave etc.

We have slashed the FC rates drastically to help you achieve more business during peak festive sales. During the festive time the new applicable rates will be:

Please note:

  • Optional procurement cost for transfer of material between Seller and FC location of INR 7 per kg per trip will be applicable.
  • Validity Period – All orders from 8th Aug 2016 till 31st March 2017

Eligibility to avail the above-discounted rate:

You should have completed successful delivery of > 500 orders in the month of July 2016. This above discount is applicable for sellers selling products only in below categories:


Fulfillment Center locations:

FC Name





Delhivery – Delhi (Kapashera)

Khasra No: 26 & 27, Behind Fun n Food Village, Kapashera Extn., New Delhi- 110037




Blue Dart Gurugram

Khasra  5/16/2, 17, Village Behrampur, Near Subhash Chowk, Sohna Road Gurgaon-122018,India




Delhivery – Bangalore

Plot No.128, Mandur Village, Budhigere Cross, Bangalore-560049




Delhivery – Gurugram

Khasra No :1768/1223/5 (Area 8 Kannal). Ground floor, khandsa, Behrampur road, Nr. Hero honda chowk, Nr. Fedex warehouse, Gurgaon – 122001




Delhivery – Hyderabad

D. No. 536/1 & 2, Sy. Nos: 688,689(Part), Gundla pochampally Village (Near Kompally), Medchal Mandal, R.R Dist. – 500014, Telangana




Delhivery – Mumbai

building no. B-2, Antariksh Logidrome, Sape-Aamme, Padgha – Kalyan Road, Bhiwandi-421302




Delhivery – Jaipur

IT 22, EPIP Jaipur, RIICO -1A, Sitapura, Jaipur-302005




Delhivery – Surat

Chandana Fashions Pvt. Ltd., 249/2 Road No. 2, Opp Minaxi Dyeing, GIDC, Sachin, Surat- 394230




Delhivery – Chennai

310, Kuthambakkam Road, Mevalur Kuppam, Sriperumbudur Taluk, Chennai – 602105




Delhivery – Kolkata

Delhivery Pvt Ltd , Dankuni Durgapur Road, DCC Hooghly near dankuni toll tax hooghly 712310


West Bengal


Delhivery – Kolkata

Delhivery Pvt. Ltd. Maa Ambe ware houses pvt. ltd., Old Delhi Highway, Post Office Mollaber, Dankuni, Hooghly-712250


West Bengal


Gati -Hydrabad

Survey Number 45, Medchal Road, Beside ORR, Kondlakoya Village, Hydrabad




DTDC – Delhi

KH No 27/9, Internal Road Kapasedha, New Delhi




DTDC Bangalore

Survey No. 79/2, 79/1 A & 78/6, Dasanapura Village, Dasanapura Hobli, Bangalore North Taluk




DTDC Mumbai

DTDC Supply Chain Solutions Limited, No-T Wing, Gala No 3 to 8 Globe Complex, Dapoda Road, Opp Manas Petrol Pump, Bhiwandi, Mumbai– 421302




Delhivery – Delhi (Okhla)

Delhivery Private Limited A-29, Mohan Co-operative Industrial Estate, New Delhi – 110044


New Delhi

New Delhi

Delhivery – Delhi(Holisol)

Holisol Logistic Pvt Ltd, Plot number – 434/2, Phirni road, Budh Bazar, Peth Mundka, New Delhi 110041



New Delhi

Delhivery – Mumbai(Holisol)

Plot No-I3, Sumeet Logistics & Industrial Park, Village kukse-Borivali, Mumbai Nasik Road, Bhiwandi




Delhivery – Gurgaon(Holisol)

Khasra No 15/13/1/1/1, 18/2, 19/2, 22, 23/1, 17/2/3/1, Village Gadoli Khurd, Sec 37 A, Gurgaon




Delhivery – Bangalore(Holisol)

Garuda Poliflex foods pvt ltd plot 11,Bommasandhrs Jigani link road Anekal Taluk




Delhivery – Indore

Delhivery Logistics Private Limited, Shree mangal murtee tradex pvt, adjacent to Indore airport, Agra Mumbai Highway NH 3- 452005 




View FC Locations – Pan India in a full-screen map

If you want to join one of our FCs or need more information, feel free to get in touch with your account manager or reach us via the Support tab on the top-right of the Seller Panel.