FAQs

Getting started – pre-onboarding
Anyone selling new and genuine products is welcome. To start selling, you need to have the following:
· PAN Card
· GST/GSTIN Number (not mandatory for tax exempted categories)
· Bank account and supporting KYC documents (ID Proof, Company Address proof, Warehouse
Address proof and Cancelled cheque)
· Brand Authorization Letter/Trademark Certificate
Onboarding
You are required to have the following documents:
· PAN Card
· GST/GSTIN Number (not mandatory for tax exempted categories)
· Bank account and supporting KYC documents (ID Proof, Company Address proof, Warehouse Address proof and Cancelled cheque)
· Brand authorization certificate/trademark certificate
Seller Panel
There could be several reasons for it. Here’s a quick checklist:
⋅ You forgot your username and/or password
⋅ You are yet to receive a registration confirmation on your registered email ID
⋅ Your account could have been frozen due to some unusual activity
Cataloguing
There are 2 ways to create a Catalogue for bulk products:
Seller Support: To create bulk products via Seller Support, please follow these simple steps:
⋅ Go to Seller Support tab
⋅ Download template sheet
⋅ Fill and upload the sheet

For a detailed Guide click here

DIY: To create bulk products via DIY, follow the steps given below-
⋅ Login to the Seller Panel
⋅ Click on Catalogue
⋅ Click on ‘Add New Product’
⋅ Fill all required details and upload the images
⋅ Click on Submit & exit

For a detailed Guide click here

Order processing
When you have received an order then you have to follow these steps-

  • Go to Orders Tab
  • Confirm & Pack the order
  • Request for pickup
  • Handover the shipment to courier partner

For detailed guide click here

Logistics
If you have generated the manifest of the orders till 12:00 pm then the pickup will be done on the same day, and if you have generated the manifest after 12:00 pm then pickup will be done on the next day till 6 pm. For Delhi/NCR pick up time is 5 pm and for other cities it’s 6 pm.
Returns

After the customer generates request for Return, it comes to the Paytm Mall. Paytm Mall approves it if it has a valid reason. To check the status of your returns after delivery follow these steps:

  1. Click on Returns tab
  2. Click on Returns After Delivery tab.
  3. Apply the search filter (Order id, Product id, Item id, Tracking number, Shipper, Warehouse and Status)

For detailed guide click here

Cancellations

You can cancel the order by yourself. To cancel the order please follow these steps:

  • Go to Orders tab
  • Confirm & Pack
  • Click on Reject item

For detailed guide click here

[Note: If orders are cancelled due to a seller-related issue then you will be penalized a cancellation fee. Click here to see the penalty structure for cancellations.]

Payouts
Once your product is marked as delivered in the seller panel, payment will be initiated on next day [during bank working hours] from the date of delivery of the product.
GST
GST refers to the tax levied on most goods and services sold for domestic consumption. Consumers pay the GST but it is remitted to the government by a business selling goods/services. All these businesses are assigned a unique good and service. The identification number is popularly known as GSTIN. GSTIN can be obtained by registering on GST online portal or with the help of GST Seva Kendras set up by the government of India. GSTIN is mandatory to sell any goods/service online.

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