Anyone selling new and genuine products is welcome. To start selling, you need to have the following:
· PAN Card
· GST/GSTIN Number (not mandatory for tax exempted categories)
· Bank account and supporting KYC documents (ID Proof, Company Address proof, Warehouse
Address proof and Cancelled cheque)
· Brand Authorization Letter/Trademark Certificate

· Register yourself at seller.paytm.com & submit the required documents. To manage your business
smoothly you will be trained on using the Seller panel.
· List your products under specific product categories & go live.
· Manage orders (Receive orders, pack the product and Request for Pickup. Our courier partner will pick up the product and deliver it to the customer).
· Once an order is successfully delivered to the customer, Paytm Mall will process your payment within 10-12 working days after the date of the delivery of the product.

You are required to have the following documents:
· PAN Card
· GST/GSTIN Number (not mandatory for tax exempted categories)
· Bank account and supporting KYC documents (ID Proof, Company Address proof, Warehouse
Address proof and Cancelled cheque)
· Brand Authorization Letter/Trademark Certificate

If you have a PAN card, you can register as a seller, but you will only be eligible to sell in tax exempted categories. Selling any other products will require a GSTIN number.

Listing of products on Paytmmall.com is absolutely free. Paytm Mall does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

You are required to have the following documents:
· PAN Card
· GST/GSTIN Number (not mandatory for tax exempted categories)
· Bank account and supporting KYC documents (ID Proof, Company Address proof, Warehouse Address proof and Cancelled cheque)
· Brand authorization certificate/trademark certificate

Document verification takes up to 24 hours, if you submit your documents after office hours your documents will be verified by next working day. If its status is still pending then please raise a ticket via Seller Support tab. For a detailed Guide click here

You need to re-submit the correct documents via the Seller Panel. See how:
1. Login to the Seller Panel
2. Move your cursor to the right side of the screen over your seller login name
3. Click on Profile and upload the missing/ corrected documents

After all the required documents have been verified and your seller profile is complete, you can upload your catalogue in the Seller Panel and start selling.

To view your Merchant ID, follow these steps-
· Login to the seller.paytm.com
· Keep your cursor on your e-mail ID and click on ‘Profile’
· Your Merchant ID will be right there under Basic Details

If you are a first-time user, this pop-up shows your commission structure. You can read all the details and approve or reject it accordingly.
If there are any changes in the commission structure in the future, you will be notified of the same via a similar pop-up where you can check the update commission and accept or reject the same. Check out this training guide on how to do so

If you are a first-time user, this pop-up is the agreement. You can read all the details and accept the same by clicking on the ‘Accept’ button (available at the bottom of the page).

If there are any changes in the agreement in the future, you will be notified of the same via a similar pop-up where you can read all the updates and other details related to the agreement and then accept the same.

Yes, we have put together a detailed training guide to help you get a comprehensive understanding of the seller panel. You can view it by clicking here.

There are various tabs available on the seller panel that you can use to manage your online business on Paytm Mall. Below are the uses of each tab:

Dashboard – It helps you check your performance as a seller on Paytm Mall. You can check various analytics such as your total sales, revenue etc. using this. Check out slide number 31-42 of this training guide for complete details on how it helps you

Orders – It helps you process and manage all the orders that you receive on Paytm Mall. Click here to know more about it

Catalogue – It helps you manage your product’s inventory, MRP, selling price and status. Click here to know more about it

Payments – You can check the payout status and deductions details of all your orders here. Also, you can download the various payouts reports of your orders, such as:
a. Settlements wise payout report – Details related to your payout according to your settlements (orders against which payment is credited to your account)
b. Order wise payout report – Details related to your payout according to your orders
c. Sales report – Detailed report of your overall sales on Paytm Mall
d. Commission invoice – Detailed report of the commissions charged from you
e. GST report – Detailed report of your sales to help you file your GST returns

Click here to know more about it

Returns – It helps you manage and track your return orders. Click here to know more about it

Growth – It helps you with increasing the visibility of your online business, monitor the upcoming sales and promotions so that you can participate in them. Click here to know more about it

File Center – It is a storehouse of all the reports downloaded/uploaded by you on the Paytm Mall seller panel. Click here to know more about this

To understand the functions of all the tabs in the seller panel in detail, click here

In such cases, you may contact our support team using the steps mentioned here. Although there is no particular helpline number, our team would help you out once apprised of the situation via ticket.

Every seller on Paytm Mall is required to maintain a certain level of performance. For this, the performance of each and every seller on our platform is evaluated on a monthly basis and performance reports are sent out to them. If you have received any notification stating that your performance was not up to the standards set by Paytm Mall, you will be required to share an action plan with us.

Click here to know how can share that with us.

If you are facing any of following issues:
– Forgot login password
– Want to reset your password
– Not able to reset your password
– Not able to login to your seller panel
– Getting an error message: ‘Please enter valid username and Password’

For complete details related to resetting your seller account password, click on this training guide.

You may create/add sub-users to your seller account and provide them limited access to the various tabs of the seller panel. In order to do this, you need to raise a ticket by following the steps mentioned in this training guide.

All details related to the commision being charged on your product(s) can be checked from your seller panel itself. Please refer to slide number 13-16 of this training guide for more information.

You can advertise your products on the Paytm Mall website and app using our PLA services. Click here for full information on it.

All the details submitted by you during your registration with Paytm Mall will be visible under the Profile tab (visible once you click on the email ID available on the top right corner) on your seller panel. Click here to check our detailed training guide on it.

A Merchant ID/MID/Seller ID is a unique code created whenever a seller is registered on Paytm Mall. It is provided to every seller on an individual level. It is required for any sort of communication you may have with us. You can check yours under the Profile tab by following these steps.

Just let us know! Raise a ticket from the seller panel for this updation and our team will update the same on the seller panel. Check out slide number 16-22 of this training guide for full details on how to do so.

You can check your bank details on the seller panel under the Profile tab. In case you want to change or update these details, you will be needed to raise a ticket using the Support tab. Please refer to slide number 13-16 of this training guide for more information.

The Alternate details section contains your alternate email ID and contact number so that we can reach out to you using these in case we are not able to contact you with your registered email ID and contact number. Initially, this section will be blank but if you wish to provide us with these details, you may do so by raising a ticket using the Support tab (available at the top right corner). Check out this training guide on how to do so.

In case you are operating with multiple warehouses, you can add all these to your seller account. For this, you will be required to raise a ticket from the seller panel. Check out this training guide for full details on how to do so.

You can check the details of all your warehouses on the seller panel. Follow these steps to check the details:

1. Click on Profile tab from the dropdown of Email ID visible on the top right corner

2. Go to the Warehouse details section

3. Select the warehouse ID from the dropdown whose details you want to check

4. Here you can check the details of the warehouse

Shipment refers to the process of transporting your packed product from your warehouse to your customer. This section contains the details related to the type of shipment you are using for shipping your orders to your customers. There are two types of shipments on Paytm Mall

1. LMD – It is the Last Mile Delivery mode (also known as Paytm Mall Courier Partner Enabled), meaning that you use Patym Mall courier partner for shipping your orders to your customers
2. Non-LMD – It is the Non-Last Mile Delivery mode (also know as Self Ship), meaning that you use your own courier partner for shipping your orders to your customers

One out of these two modes would be selected for your account based on your preference/selection.

It is the Paytm Mall Courier Partner Enabled mode (also known as Last Mile Delivery), meaning that you use Patym Mall courier partner for shipping your orders to your customers

It is the Self Ship mode (also know as Non-Last Mile Delivery), meaning that you use your own courier partner for shipping your orders to your customers

The Printer Config section allows you to change the size of the printout of the order packaging slip and invoice generated while processing an order on the seller panel. By default, the ‘Not selected’ option would be selected (the other options are A7 and A5), which means the size of the printout will be A4. It is recommended you keep the size of the printout as A4 (the ‘Not selected’ option) only.

The Calendar details section allows you to set your warehouse’s working hours and weekly holiday along with applying for holiday on specific day(s). To know how to do so, click here.

Yes, you can set your working hours and weekly holiday from your seller panel. To know how to do so, click here.

You need not worry about incurring untoward losses.

If you are taking a short break (<= 2 days), you can let us know whenever you will be unavailable by applying for the holiday on the seller panel. In such cases, the SLA(s) of all the order(s) you receive while you are gone will be increased in accordance with your holiday. Please refer to slide number 14-22 of this training guide to know the details related to doing so.

If you are taking a long break (> 2 days), you need to turn your products inactive so that you do not receive any new orders while you are on your break. Please refer to slide number 10-16 of this training guide to know the details related to doing so.

Remember:

– You need to apply for your scheduled holidays at least 7 days in advance
– You can apply for a maximum of two Consecutive holidays
– You can apply for a maximum of two scheduled holidays in a calendar month

No, it is not mandatory to upload your logo and signature on seller panel. However, you may upload them on the seller panel. Your logo and signature will be published on the generated Order invoice while processing an order. Also, your logo will be visible to the customers on the Paytm Mall website.

All the versions of the agreements you have accepted till date will be available under the Agreement history section. The latest agreement will be available at the top along with the date you have accepted it on. You can check and download these agreements by clicking on the ‘Click to Download’ option

The latest, updated version of the seller agreement can be downloaded from the Profile tab using these steps.

Under this section, you can check the details of your revised commissions. Also, whenever there is a change in your commission structure, you will be notified of the via a pop-up weherin you will be required to accept the new commission. Upon doing so, the details related to this new commission will be added to this section. You can check this any time by clicking on the Download button.

The Dashboard tab contains an overiew of the various analytical parameters related to your online business on Paytm Mall.

You can check your performance based on the following parameters (for a selected date range):

– Total Sales: Total revenue generated through sales
– Items sold: Total products sold by you
– Seller Cancellations: Total number of orders cancelled by you
– User cancellations & returns: Total number of orders cancelled or returned by your customers
– Payments released: Total amount credited/released to your account
– Catalogue out of stock: Percentage of products from your catalogue that were out of stock
– Order state distribution: Distribution of your sales based on the status of the orders
– Category wise distribution: Distribution of your sales based on the category of the products
– Top selling products: List of your top ten best-selling products

Check out slide number 31-42 of this training guide for complete details on how to check and use the Dashboard tab and the above-mentioned parameters.

Each order has its own SLA (specified timeline to process your orders) within which you need to get your order marked as ‘Shipped’. If the SLA for any of your order has less than 24 hours remaining or the SLA for that order has been breached, it will be considered as an Urgent order. You need to ensure that you process all your urgent orders on priority to avoid the auto-cancellation of such orders.

Remember: Auto-cancellation/SLA breach of your orders will also invite penalties. Check out the complete information regarding this here.

These are those orders that you have received but are yet to process. You get a count (or number) of all such orders so that you have an idea of how many new orders are to be processed. Click here to know how to process your orders.

These are the orders that are needed to be shipped by generating their manifest and handing them over to the courier partner. To know how to process your orders, click here.

Yes, you can apply a category-wise and a sub-category wise filter while viewing your Dashboard analytics in the graphical form.

A catalogue is a repository of all your products that are listed on Paytm Mall and are visible to the customers. It consists of product details, brands, images, prices, etc. For more details on this, click here.

To upload your catalogue on Paytm Mall, you need to authorize your brand by sharing the respective Brand authorization letter, Trademark certificate, Documents related to Food/ Medicine license, etc.. For more details on the documents required and the guidelines related to their submission, click here.

Once your brand is authorized, you can upload your catalogue using a catalogue template. For more details, click here.

A Brand Authorization Letter is a document required to be submitted by a seller if they are selling products belonging to a particular brand. It offers them complete authority to sell the brand’s products online. Check out this training guide for more details on Brand Authorization letter and the guidelines regarding its submission.

A Trademark certificate is a document required to be submitted by a seller if they are selling their own (and not belonging to any particular brand) products. It is issued by the Government of India under the Trademark Act, 1999, and offers a seller complete ownership of their products on Paytm Mall. Check out this training guide for more details on Trademark certificate and the guidelines regarding its submission.

To sell Food products, you need to share the FSSAI licence along with the Brand Authorization letter or Trademark certificate. To know more, click here.

You can list your products on Paytm Mall seller panel using a catalgoue template. Check out this detailed training guide for more details.

It is an Excel file which contains various attributes needed to create your catalogue on Paytm Mall. These attributes vary according to the type of product and the category it belongs to. You can create your catalogue by filling in the required details and sharing the template with our Support team. To know more, click here.

You can download a catalogue template from the Support tab in your seller panel. Check out this detailed training material on how to download & fill a catalogue template.

You can also download the catalogue template from this link.

Click here to check the Paytm Mall image guidelines.

You can use websites/apps like Dropbox, Wetransfer, etc. to create your image links. You will just be needed to login to these websites, upload your images, and create a shareable link using the available options.

Remember: Always ensure that these image links are working and accessible to all.

The minimum number of images required per product varies according to its type. To know this in detail, check out the set image guidelines by clicking here.

Check out this detailed training guide for complete details on how to fill a catalogue template.

Yes, you can list those products on Paytm Mall which you have listed on other websites.

In such cases, you need share the following details with us:

1. MRP
2. Price
3. SKU
4. Product weight
5. Product warranty (if applicable)
6. Packaging dimension (if applicable)
7. ASIN or SPUC code

Along with these, we would also need other mandatory details according to the product type. To know the complete details regarding this, you can raise a ticket using the Support tab in your seller panel.

You can check the status of your uploaded catalogue from the seller panel itself. To do so, you need to track the ticket status using the Support tab.To know how to track the ticket status, click here.

Also, the status of your catalogue is also shared with you via an email.

In case your catalogue is rejected, the reason behind the rejection would be mentioned in the email received from our team. You can check the reason and then rectify and reupload your catalogue.

This happens in case your bank account details are not verified. In such a situation, you need to resubmit your bank details using the Support tab. To know how to raise a ticket, click here.

If your catalogue is rejected due to any of following reasons, you may take the suggested actions accordingly:

1. Brand is not authorized – You need to share the brand authorization letter/Trademark certificate. Click here to know more. Once your brand is authorized, you will be able to reupload your catalogue.

2. Issue with product images – You need to reupload all such products with the correct images. To know about the Paytm Mall image guidelines in detail, click here.

3. Wrong product category – You need to reupload all such products with the correct product category details.

4. Missing mandatory values – It is compulsory to fill all the mandatory attributes related to the product you are listing. You need to reupload the catalogue with all the mandatory details. For complete details on how to fill catalogue template, click here.

5. Missing image links – Please remember it is mandatory to share the image links. In such cases, you will be needed to reupload all such products with all the mandatory details along with their image links

6. Image links not working – These are the case wherein the image links shared by you are not working/accessible. For example, if you have shared google drive links, these links would not be accessible to everyone. You will be neeed to reupload these products with working/accessible image links. You are advised to use website links which are accessible to all (like Dropbox).

7. Importer/Manufacturing details missing – It is mandatory to provide Importer/Manufacturing details along with the rest of the mandatory details mentioned in the catalogue template. For complete details on how to fill catalogue template, click here.

You can update inventory/stock/quantity of your products from the seller panel itself. You can update the inventory/stock/quantity:

1- One by one/Individually
2- For multiple products in one go

For more details check out this training guide.

The status of your products determines whether they will be visible to the customers or not. ‘Active’ and ‘Inactive’ products indicate the status of the product.

– Active products are those which are visible to the customers. The orders for such products can be placed if their stock is available.

– Inactive products are those which are not visible to the customers. The orders for such products cannot be placed.

You can update the status of your products from the seller panel itself. You can update the status:

1- One by one/Individually
2- For multiple products in one go

For more details on how to do so, please refer to slide number 10-16 of this training guide.

You can update the MRP and selling price of your products from the seller panel itself. You can update the MRP and selling price:
1- One by one/Individually
2- For multiple products in one go

For more details, check out this training guide.

It is a chart in the form of a table containing the details of all the available sizes of your products (in inches or cms.). It helps a customer to crosscheck the required size and place an order as per their needs and requirements.

To add a size chart for your products, you will be needed to raise a ticket using the Support tab. For more details on how to do so, please refer to slide number 19-28 of this training guide.

To change the images of your products, you need to raise a ticket using the Support tab. Click here to know the steps to do so in detail.

Also, please ensure that you share the images following the set Paytm Mall image guidelines (click here to check them).

To update the packaging dimension and weight of your products, you need to follow these steps:

1- Go to the Seller Support tab
2- Click on Listing & Catalogue
3- Select Modify details of your existing product listing as Sub category
4- Select Modify package weight/ dimension as an additional category
5- Download the template
6- Fill in the required details, upload the filled in template and submit the ticket

To update the description of your products, you will be needed to raise a ticket using the Support tab. For more details, please refer to slide number 11-18 of this training guide.

For a single Product ID, you can add multiple keywords up to a maximum character limit of 255 (including spaces).

You can add search keywords to your products by raising a ticket using the Support tab. Here’s how to do so:

1- Go to the Seller Support tab
2- Click on Listing & Catalogue
3- Select Modify details of your existing product listing as Sub category
4- Select Add search keyword to your product as an additional category
5- Download the Keywords Update template
6- Fill in the required details, upload the filled in template and submit the ticket

Yes, the inventory of your products will get reduced automatically as soon as the order for them is placed.

You can download a complete list of all the products in your catalogue using these simple steps:

1- Go to the Catalogue tab
2- Select ‘Download CSV of selected columns’ from the ‘Download CSV of selected items’ dropdown menu available at the right side of the panel
3- A popup will appear, select the number of rows from the dropdown
4- Click on the Select All checkbox and then click on the Download button

The details of all the products in your catalogue will be downloaded in your system in a CSV format.

An order is generated by the system whenever a customer purchases your products(s). All the orders that you receive are visible on your seller panel.

Once received, you need to process the order and ship the packed product to your customer as the set order processing guidelines. Check out this training guide for complete information on how to do so.

There are two types of Order:

Single Item Order – When a customer purchases a single quantity of your product. This type of order has a single order ID and a single Item ID.

Multiple Items Order- When a customer purchases multiple quantities of your product or single/multiple quantities of multiple products belonging to you. This type of order has a single Order ID and multiple Item IDs.

For every particular order, a unique order ID is generated and for each item, a unique item ID is generated.

However, if an order has more than one item or more than one quantity of the same item (also known as a Multiple item order), it will have single Order ID and multiple Item IDs

You can check whether you have received a new order or not from your seller panel itself using the following two steps:

1. Go to the Orders tab
2. Click on the Confirm & Pack tab

You can check all your new orders here. The status for all such orders will be ‘Pending Acknowlegement’

No, you won’t receive any notification for new orders. We advise you log in to your seller panel regularly to check if you have received a new order. Check out this training guide for full details on how you can do so.

You can download a list of all your new orders in the CSV format by following these steps:

– Go to the Orders tab
– Click on the Confirm & Pack tab
– Click on the Download Order Details (CSV) button available at the right side of the panel
– A pop-up will appear. Select the Date range in this pop-up
– Click on the Download button
– A CSV file will be downloaded in the File center

You can then download it to your system.

You are required to process all your orders yourself.

However, if you have availed the Paytm Mall Fulfillment Center services, the Fulfillment Center team will process your orders.

You can click here to order the packaging material. We recommend ordering it in advance so as to ensure you do not face unnecessary delays while shipping your orders.

Please remember that it is mandatory for every seller to use the Paytm Mall-branded packaging material for packing their orders.

Packing their products in accordance with the set Paytm Mall packaging guidelines is a must for all sellers as the courier partner will not pick up the product if they are not being followed. Click here to know about these guidelines in detail.

Each order that you receive has its own SLA, i.e., the timeline within which you need to get your order marked as Shipped. If the SLA for any order has less than 24 hours remaining or the SLA for that has been breached, that particular order will be considered as an Urgent order. You need to ensure that you process all your urgent orders on priority to avoid their auto-cancellation from the system.

The Pink-colored ribbon shows all your Urgent orders in their respective stages.

Remember: You need to ensure that you process all your urgent orders on priority to avoid their auto-cancellation.

This tag indicates that the SLA for this order either has less than 24 hours remaining or has already been breached.

Remember: You need to ensure that you process all such orders on priority to avoid their auto-cancellation.

This tag indicates that the order is to be processed within the mentioned (Standard) SLA.

This tag indicates that the order has to be delivered to the customer faster than a standard order. Such orders generally have an SLA of less than 4-8 hours and are need to be processed within this timeline.

This tag indicates that the order has been received through the deals created for your products and is required to be processed as per its SLA. To know more about processing such orders, click here.

This tag indicates that this order can either be a Gift order or a Resell (Mystore) order and is required to be processed within the given SLA. To know more about processing such orders, click here.

This means that you have some urgent orders in the To Handover stage that are waiting to be picked up by the courier partners. In case these are not picked up in accordance with the manifest guidelines, you need to raise a ticket using the Support tab.

No, these are multiple item orders having the same Order ID and different Item IDs. You need to pack all those items in a single packet and process the order by following the order processing steps for bulk orders. Click here to know how to do so.

The Sort By option makes the sorting of your orders easier. Using this, you can sort your orders according to their Ship By Dates, Manifest Dates, or Order Dates.

We recommend you sort your orders by their Ship By dates so that the orders with lesser shipping time appear on the top, allowing you to process them first.

Using the Urgency filter, you can filter your urgent orders based on the orders whose SLA is breaching soon or the orders whose SLA has already been breached.

– SLA breaching soon orders are those orders whose SLA has less than 24 hours remaining

– SLA breached orders are those orders whose SLA has been breached and they are in their grace period

To know more about the various SLA timelines, click here.

The following are the two ways to do so. You can use either one of them you can filter your orders according to a particular warehouse.

1- Checking orders one by one:
a. Go to the Orders tab
b. Click on Select filter and choose warehouse
c. Select your warehouse from the dropdown
d. Click on the Search icon
e. Click on the Confirm & Pack tab

You will be able to check all your new orders from the selected warehouse.

2- Checking orders in bulk:
a. Go to the Orders tab
b. Click on the Confirm & Pack tab
c. Click on the Download Order Details (CSV) button available at the right side of the panel
d. Select the date range for your which you want to download the list of new orders and click on the Download button
e. A CSV file will be downloaded in the File Center. You can then download it to your system
f. Open the CSV file and apply the filter on the Warehouse ID column and select your particular Warehouse ID

You will now be able to check all your new orders acoording to your warehouse ID in bulk.

Yes, you need to pack all the items in a single packet in such cases before processing them. Check out this training guide to know how to process such orders.

No, you are required to attach the invoice outside the packet. But first, you first need to fold the Paytm Mall invoice in such a way that its details are not visible outside. Then, you need to insert it into a small transparent pouch and paste that pouch outside the packet. For more details on how to do so, please refer to slide number 8 of this training guide.

The Packing slip has two parts – one is the packaging slip and the other is the invoice. You need to tear it into two parts from the dividing line. For more details on how to do so, please refer to slide number 8 of this training guide.

You need to use plain packaging material to pack your Gifting/Mystore orders. Please refer to slide number 9-10 of this training guide for complete information on the same.

You can process your single item orders in three simple steps that are explained in complete detail in this training guide.

You can process your multiple Items order in three simple steps that are explained in complete detail in this training guide.

You can process your single item and multiple items orders together in bulk in three simple steps that are explained in complete detail in this training guide.

If you generate the manifest before 12 noon, your products will be picked up by the courier partners on the same day (anytime till 6* p.m.). If you generate the manifest after 12 noon, your products will be picked up the next day.

If your orders are not picked up in the timeline mentioned above, you need to raise a ticket for the same using the Support tab.

*5 p.m. for Delhi-NCR sellers

Shipped orders are those orders which have been picked up and scanned by the courier. To check your shipped orders, follow these steps:

– Go to the Orders tab
– Click on the More tab and select Shipped from the dropdown menu

You will be able to check all your shipped orders here.

Once an order is delivered to the customer, the status of that order gets marked as Delivered. To check all your delivered orders, follow these steps:

– Go to the Orders tab
– Click on the More tab and select Delivered from the dropdown menu

You will be able to check all your Delivered orders here.

You can process your SOCOM orders either one by one or in bulk. Check out our training guides to know in detail the process related to:

– Single item Order processing (click here)
– Bulk order processing (click here)

You can process your MyStore/Gifting orders either one by one or in bulk. Check out our training material to know in detail the process related to:

– Single item order processing (click here)
– Bulk order processing (click here)

If you have requested for its pickup, the order will be visible under the ‘To Handover’ tab. In this tab, you can go to the respective order and click on the Download Manifest button to download the manifest and/or download the packing slip from the dropdown menu.

You can cancel an order if, for any reason, you want to do so. For more information regarding cancelling your order, click here.

However, you cannot cancel an order partially (cancelling some items of a multiple item order).

Please remember that you will be charged a penalty for cancelling your order.

If you cancel an order within its SLA, you will be charged only the Cancellation penalty, i.e., either 7% of the selling price or Rs.35 (whichever is higher). Check out this detailed training guide on the same.

However, if you cancel an order after its SLA has been breached, you will also be charged the SLA Breach penalty along with the Cancellation penalty. The SLA Breach penalty is either 3% of the selling price or Rs.35 (whichever is higher). Check out this detailed training guide on the same.

Note: The prices/penalty rates mentioned here are exclusive of taxes

You can check all your cancelled orders using these simple steps:

– Go to the Orders tab
– Click on the More tab and select Cancelled from the dropdown menu

There are two types of cancelled orders that you can check here:

1- Orders having the status ‘Merchant cancelled’ – These are those orders that have been canceled by you. You will be charged a cancellation penalty for all such orders.
2- Orders having the status ‘Cancelled’ – These are those orders that have been cancelled by the customers. You will not be charged any cancellation penalty for such orders.

For more details related to order cancellation, click here.

The courier partner is automatically informed for your pickups when you generate the manifest. If you generate the manifest before 12 noon, your products will be picked up by the courier partners on the same day (anytime till 6* p.m.). If you generate the manifest after 12 noon, your products will be picked up the next day.

If your orders are not picked up in the timeline mentioned above, you need to raise a ticket for the same using the Support tab.

*5 p.m. for Delhi-NCR sellers

You can check the status of your order using these simple steps:

– Go to the Orders tab
– Select the search filter as ‘Order ID’
– Enter your Order ID and click on the Search icon
– Your order will be visible and you can its status below the product name

You can also check the status of your orders in bulk by downloading the sales report. Click here to know how to download it.

You can use either of the following two ways to process your orders:

1. Single item order processing – To process your single item orders one by one. Click here for more details.
2. Bulk order processing – To process your single item and multiple items orders in one go. Click here for more details.

If you are still not able to process your orders, please raise a ticket using the Support tab using the steps mentioned here.

If your order(s) is not visible on the seller panel, you can search for it using the search filter. To do so, you need to follow these steps:

– Go to the Orders tab
– Click on the Search filter and select the Order ID or Item ID
– Enter the Order ID or Item ID accordingly and click on the Search icon

If your order(s) is still not visible, please raise a ticket using the Support tab using the steps mentioned here.

When an order is not marked ‘Shipped’ within its SLA, the order may get auto-cancelled. The status of such cancelled orders will be ‘Merchant Cancelled’. You can check the order history by clicking on the ‘View more details’ dropdown for the respective order.

When your order is picked up by the courier, it may take up to 24 hours to scan the packet and get the status changed to ‘Shipped’.

However, if it is not marked as ‘Shipped’ even after 24 hours, you need to raise a ticket using the Support tab using the steps mentioned here.

No, you do not need to share a scanned copy of the manifest. However, you are advised to keep it with you for future references.

Follow these steps to download the sales report:

– Go to the Payments tab and select Payouts
– Click on Orderwise Payouts
– Hover the mouse on Download Order Details (New Format)
– Click on Download sales report

For detailed training guide on this, click here.

There are several ways to increase your sales on Paytm Mall. You can:

– Increase the visibility of your products via Paytm Product Listing Ads (Know more)
– Participate in the various Paytm Mall promotional campaigns (Know more)
– View this link for more tips and tricks to boost your sales

When your shipped orders are returned to you due to any reason, they are called Return orders. There are two types of Return orders:

a. Return before delivery or RTO orders –

The orders which are not delivered to the customer due to any reason and they will be returned to you. To know how you can check them from the seller panel, click here

b. Return after delivery or DTO orders –

The orders which have been delivered to the customer and the customer have found any issue in your product, they may return it (if applicable) as per the return policy. These orders will be returned to you and are called Return after delivery or DTO order. To know how you can check them from the seller panel, click here

To know more about return policies in detail, click here.

You can check your return orders from the seller panel itself. Click here to know how to do so in detail

In case of:

a. An RTO (Return before delivery) order: The product will be returned to you within 50 days from the date of being marked as ‘Shipped’ on the seller panel. To know how to track an RTO order, click here

b. A DTO (Return after delivery) order: The product will be returned to you within 50 days from the date of being marked as ‘Return Picked’ on the Seller Panel. To know how to track a DTO order, click here

Remember to raise a claim within the next 7 days if:

– The shipment is not received within 50 days from the date of being marked as ‘Shipped’ (for an RTO order).

– The shipment is not received within 50 days from the date of being marked as ‘Return Picked’ (for a DTO order).

To know more about other terms and conditions, click here.

No, you will not get any notification for your Return orders. However, you can always check and track your Return orders from your seller panel. To know how to do so, click here.

The PSA or the Paytm Ecommerce Seller Assurance program enables you to operate your business seamlessly, without having to worry about unwanted events of a partial/fully damaged product, loss of shipment, or even a missing or wrong product in return shipments that are delivered to you. To know more click here.

You can track your return orders from your seller panel itself. Click here to know how to do so in detail.

No charges are deducted in case of an RTO or Return before delivery order. For more details on how your payout is calculated, click here.

In case of a DTO or Return after delivery order, forward and reverse logistics along with the payment gateway fee will be charged. For full details on these charges, click here.

When a customer returns your product (for DTO orders), a shipping fee is charged for its journey back to you. This fee is called Reverse logistics charges. Click here to know about these charges in full detail.

Liquidated return orders are those orders whose payout was credited to your account but the product itself, in physical form, was not returrned to you.

Whenever the delivery of an order to your customer fails, that order will be returned to you. When the reverse journey of such an order is initiated, it will be visible under the ‘Return Initiated’ tab.

Whenever the delivery of an order to your customer fails, that order will be returned to you. If this order has been delivered to you. it will be visible under the ‘Return Delivered’ tab.

All DTO orders are approved after a preliminary investigation by Paytm Mall. All orders that have been approved as per this investigation are visible under ‘Approved’ tab.

This tab contains all those DTO orders which have been picked up from the customer by our delivery partner. All such Return orders that have been picked up will be visible under ‘Picked’ tab.

Returned orders are those DTO orders which have been successfully returned to you. All such returned orders will be visible under the ‘Returned’ tab.

A Returns Processing Center (RPC) is a physical hub where any of your product returned by the customer is brought for a quality check before it is dispatched further to you. To know about RPC in detail, click here.

You can download the Returns report from your seller panel itself. Check out this detailed training guide to know how to download it.

If a return order is marked as Return delivered/RTO delivered/Returned on the seller panel and you have not received it, you need to raise a ticket using the Support tab within the next 7 days from the date it was marked Returned delivered/RTO delivered/Returned on the seller panel. To know more about this, click here.

Whenever you receive your return order, always check its outer condition and if you find something suspicious, you must mention the same on the POD of the courier partner. Along with this, you should record a video while opening the packet. If you have any dispute related to your return order, you can raise a claim/dispute using the Support tab on the seller panel. Click here to check out our detailed training material.

For any dispute/issue regarding your return orders, you need to raise a claim/dispute using the Support tab on your seller panel. Click here to check out our detailed training material.

Your payout will be processed within 10-12 working days after the date of the delivery of the product. Check out this detailed training guide on how to track your payment.

Click here to check the details of the various charges deducted from the selling price of your product.

The payout is made to you after the deduction of the predefined charges (Marketplace commission, PG fee, Logistics charges, Closing Fee, TCS, TDS, GST, etc.) from a product’s selling price.
Let’s understand with an example

The above example shows the payout calculation of a delivered order. The payout for a returned order may vary according to the return type. For more details, click here.

It is a fee charged per order (certain % of the product’s selling price) which varies as per the product category/sub-category. For more details, please refer to your seller agreement.

You can check all the details related to the marketplace commission being charged on the seller panel itself. For more details, click here

It is the charge levied upon authorizing payments on Paytm Mall. This is fixed at 2.7% + GST(18%) and is calculated on the selling price of the product.

It is a govt.-authorized Tax that is deducted from your payout and deposited to the govt. It is charged as 1% of the base price (selling price – applicable GST on the product). For more details on this, click here

Tax Deducted at Source (TDS) under section 194-O mandates e-commerce companies to deduct TDS on sales of goods and services through their platform. This was made effective from 1 October 2020. The rate of TDS applicable will be 0.75% (of the base selling price) from October 1 2020 to 31 March 2021 and will be 1% (of the base selling price) post 31st March 2021. However, in cases wherein the PAN is unavailable or invalid, TDS at 5% will be applicable. For more details regarding this, click here.

Whenever a transaction is made through a bank, a Unique Transaction Reference (UTR) number is generated by the bank. It can be used as a source of reference for that particular transaction.

This fee is charged on every successful sale on the Paytm Mall marketplace that is successfully delivered to a customer. However, it does not apply to orders that are returned or cancelled and varies based on the selling price range of the product. To know more, click here.

There are various penalties which can be levied on you if you do not adhere to the set Paytm Mall policies and timelines or if there is any breach of seller agreement. Click here to know about these penalties in detail.

Whenever you cancel your order or it is auto-cancelled in case you have not processed it within its set timeline, you will be charged a Cancellation penalty. For complete information about the same, click here.

Whenever you receive an order, you need to ensure that it is marked as shipped within its set timeline (Ship By Date & time). If you fail to do the same, you will be charged an SLA breach penalty. For complete information about the same, click here.

No charges are deducted in case of an RTO or Return before delivery order. For more details on how your payout is calculated, click here.

In case of a DTO or Return after delivery order, forward and reverse logistics along with the payment gateway fee will be charged. For full details on these charges, click here.

Fraud at Paytm Mall is considered to be a deliberate action of deceiving Paytm Mall or its partners to secure unfair or unlawful gain which may hamper customer experience directly or indirectly as well as may cause damages (Financial, Brand Image, False Representation, Loss of Business) to Paytm Mall, its resources, or its partners.

Remember: Being involved in fraudulent activities may result in you being penalised. To know about all such penalties in detail, click here.

Any credit or debit made against your order’s payout is called Adjustment. Example of such adjustments are: Return charges for a return order, cancellation penalty (if any), recovery of payment credited against any return order, etc.

Whenever a product is delivered to the customer, the logistics fee is charged to you for the forward journey is called the Forward logistics charge. It is calculated on the basis of the dead/volumetric weight of the shipment, the shipping mode (Air/Surface), and the origin & destination of the shipment. Click here to learn about the forward logistics charges in detail.

Whenever a customer returns your product (For DTO orders), the logistics fee is charged to you for the reverse journey is called the Reverse logistics charge. It is calculated basis the dead/volumetric weight of the shipment, the shipping mode (Air/Surface), and the origin & destination of the shipment. Click here to learn about the reverse logistics charges in detail.

You can check the payout breakup and details of all charges deducted from your payout on the seller panel itself. Check out this training guide for complete details on how to do so.

The Settlement-wise payout report provides you with information on the date-wise payout made to you. This report will give you the details of all the deducation/adjustments made to the settled payout for that day and will help you with the Order numbers against which the payout was settled, along with the UTR numbers and details of the deducations/adjustments made.

Check out this detailed training guide for complete information on the same.

The Order-wise payout report contains the payout details of all the orders for the selected time period. This will help you to understand the deductions/adjustments made to the payouts (at an order level) for all the orders within that selected timeframe.
Check out this detailed training guide for complete information on the same.

The Sales report is the detailed report of your overall sales on Paytm Mall.

Follow these steps to download it:

– Go to the Payments tab and select Payouts
– Click on Orderwise Payouts
– Hover the mouse on the Download Order Details(New Format)
– Click on Download sales report

For a detailed training guide on how to do so, click here.

A commission invoice is a commercial document issued monthly by Paytm Mall. It includes all the commission details, like the marketplace fee, logistics fee, payment gateway fee etc. of the orders transacted in a particular month.

The Commission invoice for a particular month will be published on the seller panel on the 5th or 6th day of the following month. You can download it from your seller panel itself in two formats – the PDF format (which contains summarised details of all the commission charges) and the CSV format (which contains order level details of all the commission charges).

For more details on how to do so, click here.

It is a report that contains the details of all the sales transacted in your seller panel account. You can use this report while filling your GST returns.

All your GST reports for a particular month will be published on the 2nd day of the following month. For example, the GST report for August 2020 will provided to you on 2nd September 2020.

You can download it from your seller panel itself. To know how to do so, click here.

You can check the customer’s GSTIN in the GST report available on the seller panel. Please ensure that you consider those sales as B2B sales where customer GSTIN available and file their return as per the guidelines. For more details click here

TDS or Tax deducted at source is a method of tax collection at the source of income. Under this, a tax is deducted by a person(deductor) who is liable to make certain types of payments of specified nature to any other person (deductee) and remit the same to the government.
A seller on Paytm Mall platform deducts the TDS on the various charges or fees paid and remit the deducted TDS to the government. Once the taxes deposited with the government the seller can claim the reimbursement of the TDS by submitting form 16A (TDS certificate)

To get the reimbursement of your TDS, you need to follow these steps:

TDS amount is calculated as below:

•  Marketplace Marketing Fees @ 5% (Under Section 194H – Income tax act)
• Marketplace PG Fee @ 5% (Under Section 194H- Income tax act)
• Marketplace Logistic Charge (Fee) @ 2 % (Under Section 194C- Income tax act)
• In case, you have opted for Fulfilment Centre Services through Paytm, then applicable TDS is @ 2% (Under Section 1941 – Income tax act)

Note- 

1. All the calculation should be done on the taxable value only (Value before GST amount) 
2. Exclude the credit note amount( if issued) from the invoice taxable value before calculating the TDS amount

To get your TDS reimbursement from Paytm Mall, you need to share these documents:

1. TDS certificate (Form 16A)
2. Invoice numbers
3. Credit notes (if any)
4. Details in the template

Commission invoice and credit note (if any) are shared with you by the 5th or 6th of every month via email to your registered email id. They are also uploaded on the seller panel by the 5th or 6th of every month and you can download them from there. To know more about how you can download them from the seller panel, click here.  If you do not get your commission invoice or credit note via email or on the seller panel till the 6th of the month then you can raise a ticket via seller support.

You can get your TDS certificate (Form 16A) from your CA or GST portal.

To get your TDS reimbursement you need to raise a ticket from the seller panel via support tab. To know how you can raise a ticket, click here

As per government policy, the last date to file the TDS at GST portal is 7th of every month

You need to file all your TDS reimbursement for the current financial year in the current financial year only. If you file it in the next financial year, your request will not be entertained. Example: Invoices which has been issued during the FY 19-20 needs to be considered and file in the FY 19-20 only.

TDS reimbursement of the last quarter (January, February and March) needs to be file by April (As per government policy).

Once our support team approves your TDS reimbursement request, the TDS amount will be reimbursed to you in the next 25 working days.

TDS is deducted by the seller on various charges and fees paid to Paytm Mall, and remitted to the government whereas TDS under section 194-O is deducted by the Paytm Mall basis product’s base price and remitted to the government.

Your payout will be processed within 10-12 working days after the date of the delivery of the product. Check out this detailed training guide on how to track your payment.

The payout is made to you after deducting the required charges from the selling price of the product. To know more about it in detail, click here.

If you find that you have been wrongly charged, you can raise a ticket using the Support tab.

Logistics charges are calculated on either the Dead weight or Volumetric weight (whichever is higher) of the product. Check out this detailed training guide for complete details on the same.

If the wrong dead weight or packaging dimension is updated in your catalogue, you can raise a ticket using the Support tab to get it corrected.

It is advised that you use the Order-wise payout report for this purpose, which will help you with the reconciliation of your payout details of your all orders (including those whose payout is pending). For complete details on how to download it, click here.

Liquidated return orders are those orders against which no physical product was returned to you and the payout as per the Investigation has been or will be credited to you

Item lost orders are those orders which have been lost during transit (Forward/Reverse journey) and the payout as per the Investigation has been or will be credited to you

Marketing fee is an additional commission charged by Paytm Mall to you, if you participate in a promotional campaign to improve your sales. For more details click here